Mr. Rooter Plumbing of Charlotte

Mr. Rooter of Charlotte earns strong marks across professionalism, project completion, and experience, with dozens of reviews praising courteous, knowledgeable technicians who communicated well and followed through on jobs. Specific technicians — Matthew, Ryan, Laszlo, Joey, and Chris — are repeatedly named and praised, lending credibility to the positive feedback. However, pricing is a notabl... Read more

Mr. Rooter of Charlotte earns strong marks across professionalism, project completion, and experience, with dozens of reviews praising courteous, knowledgeable technicians who communicated well and followed through on jobs. Specific technicians — Matthew, Ryan, Laszlo, Joey, and Chris — are repeatedly named and praised, lending credibility to the positive feedback. However, pricing is a notable weak point: multiple reviewers flagged inflated parts costs, a refused discount, a high fee for a short service call, and an $800 toilet replacement quote for a job a homeowner fixed with a $5 part, pulling the pricing score down significantly. One serious complaint alleged unnecessary plumbing work was installed without consent, costing the customer over $1,000, which is a significant integrity concern. The volume and span of reviews (2016–2024) provide high confidence in the overall picture, though the most recent reviews are somewhat thinner in detail. Read less