Beeson Decorative Hardware & Plumbing

This single review describes a deeply negative experience centered on a failed online order for a Toto Toilet. The reviewer explicitly details poor communication and evasiveness from the Office Manager (Ashley Crigger), who repeatedly gave the same unverified excuse about a fraudulent charge despite the customer's credit card confirming the transaction was approved and pending. Project completion ... Read more

This single review describes a deeply negative experience centered on a failed online order for a Toto Toilet. The reviewer explicitly details poor communication and evasiveness from the Office Manager (Ashley Crigger), who repeatedly gave the same unverified excuse about a fraudulent charge despite the customer's credit card confirming the transaction was approved and pending. Project completion scores near zero because the order was never fulfilled and the customer received no honest resolution or follow-through. Pricing receives a low score because the reviewer strongly implies the business listed an item they did not have in stock at a price they could not honor, suggesting deceptive or misleading sales practices. Professionalism scores very low due to the documented lack of responsiveness, dishonest communication, and failure to resolve the issue transparently. Read less