Mr. Rooter Plumbing of Pitt County

Mr. Rooter Plumbing of Pitt & Wake Counties receives strong and consistent praise for technician professionalism, friendliness, and responsiveness — with many reviewers specifically naming individual techs like Ryan, Chris, Cam, James, Hal, and JR as standouts. Project completion is generally solid, with most jobs described as finished promptly and thoroughly, though there are notable exceptions... Read more

Mr. Rooter Plumbing of Pitt & Wake Counties receives strong and consistent praise for technician professionalism, friendliness, and responsiveness — with many reviewers specifically naming individual techs like Ryan, Chris, Cam, James, Hal, and JR as standouts. Project completion is generally solid, with most jobs described as finished promptly and thoroughly, though there are notable exceptions including one cancelled appointment with no notice, one job that required a return visit due to a leak caused by the technician, and one case where the issue was never resolved. Pricing is the most significant weakness in the dataset: multiple reviewers across several years describe quotes that were dramatically higher than competitors — including a $7,000 quote vs. a $90 fix, an $800 quote vs. a $90 fix, a $5,500 gas line quote vs. a $1,500 competitor price, and a $2,700 charge to clear a clog — pulling the pricing score down substantially. Experience scores are generally positive based on explicit reviewer comments about knowledgeable and skilled technicians, though a few reviews describe sloppy workmanship or misdiagnosis. The overall WW Score reflects a company with genuinely capable field staff but a persistent and well-documented pattern of pricing concerns that significantly undermines its value proposition. Read less