Mr. Rooter Plumbing of Alamance County

Mr. Rooter of Alamance County presents a deeply mixed picture across its long review history. Professionalism scores moderately well — many reviewers praise courteous, timely, and communicative technicians — but is dragged down by several serious complaints about rude behavior, ignored callbacks, and deceptive upselling conduct. Pricing is the weakest dimension by far: a substantial number of ... Read more

Mr. Rooter of Alamance County presents a deeply mixed picture across its long review history. Professionalism scores moderately well — many reviewers praise courteous, timely, and communicative technicians — but is dragged down by several serious complaints about rude behavior, ignored callbacks, and deceptive upselling conduct. Pricing is the weakest dimension by far: a substantial number of reviewers explicitly describe quotes as grossly overpriced, sometimes by multiples of what competitors charged, and several report unauthorized charges such as the $99 Advantage Plan added without consent. Project completion is inconsistent — while many jobs were finished well, multiple reviewers describe work that failed, was done incorrectly (reversed wiring, wrong fittings), or left problems worse than before, with poor follow-through when issues arose. Experience scores moderately, with many technicians praised as knowledgeable, but offset by multiple cases where technicians misdiagnosed simple problems or recommended unnecessary major repairs. The overall WW Score reflects a contractor with genuine strengths in customer-facing professionalism but significant and recurring concerns around pricing transparency, upselling, and workmanship reliability. Read less