Johns Plumbing, Heating & Air Conditioning

John's Plumbing shows a deeply polarized customer base with recent reviews (2025) overwhelmingly positive (5-star) but older reviews (2012-2020) reveal serious systemic issues. Professionalism scores moderately well (72.5) based on punctuality, friendliness, and communication in recent reviews, but is dragged down by multiple complaints of rudeness, no-shows, and disrespect in older reviews. Prici... Read more

John's Plumbing shows a deeply polarized customer base with recent reviews (2025) overwhelmingly positive (5-star) but older reviews (2012-2020) reveal serious systemic issues. Professionalism scores moderately well (72.5) based on punctuality, friendliness, and communication in recent reviews, but is dragged down by multiple complaints of rudeness, no-shows, and disrespect in older reviews. Pricing is the most damaging dimension (45.0), with consistent complaints across years of overcharging, inflated service fees ($90-$511 for simple tasks), and aggressive upselling tactics. Project completion (58.0) is compromised by reports of incomplete work, multiple callbacks required, no-shows, and failure to follow through on promised repairs. Experience (68.0) reflects mixed technical competency—some praise for skilled work, but numerous complaints of misdiagnosis, unnecessary replacements recommended, and poor workmanship requiring other plumbers to redo jobs. Read less