Benjamin Franklin Plumbing Of The Triad

Benjamin Franklin Plumbing of the Triad scores well on professionalism and experience, with numerous reviewers explicitly praising punctuality, communication, friendliness, and technical knowledge across many named technicians. Project completion is also generally positive, with multiple reviews confirming same-day or next-day resolution and thorough follow-through. However, pricing is a notable w... Read more

Benjamin Franklin Plumbing of the Triad scores well on professionalism and experience, with numerous reviewers explicitly praising punctuality, communication, friendliness, and technical knowledge across many named technicians. Project completion is also generally positive, with multiple reviews confirming same-day or next-day resolution and thorough follow-through. However, pricing is a notable weak point: two reviewers explicitly called the pricing high or pricey, one reviewer gave a 4-star rating specifically citing cost, and the most critical 1-star review alleged a bait-and-switch pricing tactic requiring a full-home assessment before quoting a simple toilet install. The pricing score is significantly dragged down by this combination of complaints and is the primary factor suppressing the overall WW Score. Read less