Overview of Company Customer Sentiment Analysis in May
Hoyle Plumbing receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Five of six reviews are 1-star ratings citing dishonest billing practices (charging for work not performed), failure to respond to emergencies, incomplete project work requiring multiple callbacks, and unprofessional behavior including property damage and disrespect. While the single 5-s... Read more
Hoyle Plumbing receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Five of six reviews are 1-star ratings citing dishonest billing practices (charging for work not performed), failure to respond to emergencies, incomplete project work requiring multiple callbacks, and unprofessional behavior including property damage and disrespect. While the single 5-star review praises their service, it lacks specificity and appears isolated against overwhelming negative evidence. The 2015 3-star review acknowledges eventual completion but documents multiple failed attempts and no-shows. Professionalism is particularly compromised by documented instances of poor communication, unresponsiveness to emergencies, and disrespectful conduct toward customers and their property. Read less