Five Star Plumbing Heating Cooling Electric

Five Star shows strong professionalism in customer interactions, with many technicians praised for punctuality, friendliness, and clear communication. However, the company is severely hampered by widespread pricing complaints—numerous reviews document dramatically inflated quotes, aggressive upselling tactics, and charges 4-10x higher than competitors for identical work. Project completion is in... Read more

Five Star shows strong professionalism in customer interactions, with many technicians praised for punctuality, friendliness, and clear communication. However, the company is severely hampered by widespread pricing complaints—numerous reviews document dramatically inflated quotes, aggressive upselling tactics, and charges 4-10x higher than competitors for identical work. Project completion is inconsistent, with some customers reporting excellent follow-through while others experienced long delays, missed appointments, and unresolved issues. Technical skill varies significantly by technician; some demonstrate genuine expertise and honesty, while others appear to misdiagnose problems to justify unnecessary replacements. Read less