Dilling Heating, Cooling, Plumbing & Electrical

Dilling Heating & Cooling exhibits a deeply polarized performance profile. While 5 reviews (36%) praise excellent workmanship, communication, and responsiveness, 9 reviews (64%) document serious failures in professionalism, pricing integrity, and project follow-through. Critical issues include: misdiagnosis leading to unnecessary $15,000 unit replacements (later proven false by competitors), decep... Read more

Dilling Heating & Cooling exhibits a deeply polarized performance profile. While 5 reviews (36%) praise excellent workmanship, communication, and responsiveness, 9 reviews (64%) document serious failures in professionalism, pricing integrity, and project follow-through. Critical issues include: misdiagnosis leading to unnecessary $15,000 unit replacements (later proven false by competitors), deceptive warranty practices, no-show appointments (4-5 times in one case), failure to honor promised callbacks, and aggressive high-pressure sales tactics. Positive reviews mention good technicians (Luis, Christian, Roderick, Nathan) and reasonable pricing, but negative reviews reveal systemic problems with diagnostic honesty, office coordination, and accountability. The company appears to prioritize equipment replacement sales over genuine repairs. Read less