Browns Heating & Plumbing

Brown's Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise their honesty, responsiveness, and technical competence across plumbing, heating, and AC work. Multiple reviews highlight their willingness to go above and beyond, including replacing a defective Rinnai unit at their own expense and making service calls on days off. Pricing is described as competit... Read more

Brown's Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise their honesty, responsiveness, and technical competence across plumbing, heating, and AC work. Multiple reviews highlight their willingness to go above and beyond, including replacing a defective Rinnai unit at their own expense and making service calls on days off. Pricing is described as competitive and reasonable across several reviews, adding confidence to that dimension. However, two detailed 1-star reviews — one from 2019 and one from 2015 — describe serious failures in follow-through, communication, and job completion, including abandoned work, missed appointments without notice, and property damage, which meaningfully drag down the professionalism and project completion scores. These negative reviews prevent the score from reaching the high 80s or 90s despite the otherwise positive sentiment. Read less