Piedmont Metro Service

Piedmont Metro's reviews paint an overwhelmingly negative picture across nearly every dimension. Professionalism is severely damaged by repeated no-call no-shows, a manager who hung up on a customer, unanswered phones with full voicemail boxes, and multiple accounts of broken commitments — with only 2–3 reviews offering any positive remarks about friendliness or responsiveness. Project complet... Read more

Piedmont Metro's reviews paint an overwhelmingly negative picture across nearly every dimension. Professionalism is severely damaged by repeated no-call no-shows, a manager who hung up on a customer, unanswered phones with full voicemail boxes, and multiple accounts of broken commitments — with only 2–3 reviews offering any positive remarks about friendliness or responsiveness. Project completion is the weakest area: the majority of reviewers describe abandoned work, failed repairs that recurred within days or weeks, technicians who never arrived, and jobs left unresolved for weeks or months. Experience scores marginally higher only because a small number of reviewers praised specific technicians, but these are outweighed by accounts of misdiagnosis (orange wire short blamed on thermostat for over a year), use of discredited repair methods (leak freeze), and work that left holes in walls. Pricing drew mixed signals — one reviewer praised fair and transparent pricing, while others described paying hundreds of dollars for repairs that immediately failed or were never completed, and one account involved a disputed estimate charge and an unfulfilled refund promise. Read less