Alamance Pump Sales-Service

Johnny's Plumbing shows a mixed but analyzable track record across 11 reviews. Professionalism scores reasonably well overall — multiple reviewers praise politeness, punctuality, and communication — but is significantly dragged down by one detailed 2023 review describing repeated no-shows, unreturned calls, and a billing dispute that escalated to legal action. Project completion is the most co... Read more

Johnny's Plumbing shows a mixed but analyzable track record across 11 reviews. Professionalism scores reasonably well overall — multiple reviewers praise politeness, punctuality, and communication — but is significantly dragged down by one detailed 2023 review describing repeated no-shows, unreturned calls, and a billing dispute that escalated to legal action. Project completion is the most concerning dimension: the 2023 review documents a major leak that was never resolved despite multiple visits, and the work was billed as complete when it was not, which is a serious failure. Pricing is a notable weak point, with two separate reviewers (2018 and 2020) independently citing undisclosed travel-time charges that inflated their bills beyond what was quoted — a clear pattern of non-transparent billing. Experience scores moderately well, as most reviewers who commented on workmanship quality were satisfied, though the unresolved leak in the 2023 review tempers that score. The most recent review (2023) is the most damaging and carries the most weight under recency rules. Read less