Overview of Company Customer Sentiment Analysis in May
This contractor receives overwhelmingly negative feedback across all dimensions. Five of six reviews are 1-star ratings citing severe professionalism failures including non-responsiveness, mask protocol violations, and rude customer service. Pricing complaints are explicit and damaging, with customers reporting 100% overcharges and quotes double or triple those from competitors. Project completion... Read more
This contractor receives overwhelmingly negative feedback across all dimensions. Five of six reviews are 1-star ratings citing severe professionalism failures including non-responsiveness, mask protocol violations, and rude customer service. Pricing complaints are explicit and damaging, with customers reporting 100% overcharges and quotes double or triple those from competitors. Project completion issues include incomplete work (missing pan installation), defective installations (leaking water heater), and failure to honor promised 24-hour service. The single 5-star review from 2020 praising professionalism and timeliness is heavily outweighed by consistent negative patterns from 2020-2023. The contractor appears to operate as a warranty-assigned vendor cutting corners to maximize profit at customer expense. Read less