Alexander Services

Alexander Services earns strong marks for professionalism in the majority of recent reviews, with customers consistently praising punctuality, courteous technicians, and clear communication — particularly from named techs like Nico, Brandon, Thomas, Ryan, and Jacko. However, a meaningful cluster of negative reviews spanning multiple years raises serious concerns about pricing transparency, with ... Read more

Alexander Services earns strong marks for professionalism in the majority of recent reviews, with customers consistently praising punctuality, courteous technicians, and clear communication — particularly from named techs like Nico, Brandon, Thomas, Ryan, and Jacko. However, a meaningful cluster of negative reviews spanning multiple years raises serious concerns about pricing transparency, with multiple customers independently reporting quotes that were dramatically higher than competitors or than the actual repair required, including allegations of upselling unnecessary replacements. Project completion is mixed: most jobs are described as finished satisfactorily, but several reviews document incomplete work, failed inspections (including a gas leak post-installation), abandoned callbacks, and work left undone after being invoiced. Experience scores are solid overall but are tempered by a handful of reviews describing technicians who misdiagnosed problems, lacked necessary parts, or performed work that worsened the original issue. The score reflects a company with genuinely skilled and courteous frontline staff but a recurring pattern of pricing complaints and occasional serious execution failures that cannot be ignored. Read less