RR Plumbing Roto-Rooter

Roto-Rooter's individual technicians receive consistently strong praise for professionalism, communication, and technical skill — with dozens of named technicians (Howard, Oleksii, Sean, Abraham, Miguel, Paul, Joe, and others) earning glowing commendations across hundreds of reviews. Project completion is generally solid, with most jobs resolved on the same visit and emergency responsiveness hig... Read more

Roto-Rooter's individual technicians receive consistently strong praise for professionalism, communication, and technical skill — with dozens of named technicians (Howard, Oleksii, Sean, Abraham, Miguel, Paul, Joe, and others) earning glowing commendations across hundreds of reviews. Project completion is generally solid, with most jobs resolved on the same visit and emergency responsiveness highlighted repeatedly as a major strength. However, pricing is the single most damaging dimension in this dataset: an overwhelming volume of negative reviews — spanning years and across multiple boroughs — describe charges of $450–$1,500+ for routine drain snaking jobs that competitors perform for $100–$300, with numerous reviewers explicitly calling the company a scam or rip-off. Transparency failures compound the pricing issue, with multiple reviewers reporting that prices were withheld until after work began or that quoted prices changed unexpectedly. Punctuality and scheduling reliability are also a recurring concern in older reviews, though recent reviews (2024–2025) show improvement in response times. Read less