Pelham Plumbing & Heating

Pelham Plumbing & Heating has a deeply mixed record across all four dimensions, with serious and recurring negative patterns dragging scores down significantly. Professionalism is the weakest area: multiple reviews describe rude office staff, missed or delayed appointments, and dismissive responses to legitimate complaints. Pricing is a major concern, with several reviewers explicitly describing u... Read more

Pelham Plumbing & Heating has a deeply mixed record across all four dimensions, with serious and recurring negative patterns dragging scores down significantly. Professionalism is the weakest area: multiple reviews describe rude office staff, missed or delayed appointments, and dismissive responses to legitimate complaints. Pricing is a major concern, with several reviewers explicitly describing undisclosed fees, inflated labor charges (including travel and shopping time billed as labor), and charges that did not match the work performed. Project completion is inconsistent — while some jobs were completed satisfactorily, others involved abandoned follow-through, unresolved damage claims, and a case where a technician appeared to deliberately misdiagnose a unit. Experience scores slightly higher due to a handful of positive reviews praising specific technicians by name, but is undermined by accounts of technicians arriving without tools, misdiagnosing HVAC issues, and causing property damage through careless workmanship. Read less