Otto Frey Plumbing & Heating

Otto Frey Plumbing receives generally positive marks for professionalism and reliability, with multiple reviewers noting punctuality, courteous communication, and pleasant interactions. However, notable concerns drag scores down: one reviewer explicitly cited poor technical knowledge and time-padding on billing, and another flagged a lack of awareness around energy-efficient products combined with... Read more

Otto Frey Plumbing receives generally positive marks for professionalism and reliability, with multiple reviewers noting punctuality, courteous communication, and pleasant interactions. However, notable concerns drag scores down: one reviewer explicitly cited poor technical knowledge and time-padding on billing, and another flagged a lack of awareness around energy-efficient products combined with a cash-to-avoid-tax suggestion. Pricing is a recurring mixed point — some reviewers found them affordable relative to competitors, while others felt overcharged or surprised by costs without upfront transparency. Project completion is mostly solid, with jobs generally finished and follow-up honored, but the toilet repair failure and the hot water heater situation where the customer was not given options represent meaningful gaps. The oldest reviews (2006–2007) are heavily positive but carry reduced weight given they are nearly two decades old. Read less