O’Grady Plumbing

O'Grady Plumbing has a large and long-running review base that reveals a genuinely mixed picture. On the positive side, many reviewers praise individual technicians — particularly Edy, Jake, Matteo, Brendan, and Tung — for being knowledgeable, professional, courteous, and effective at solving complex plumbing problems. However, a significant and recurring pattern of negative reviews across mul... Read more

O'Grady Plumbing has a large and long-running review base that reveals a genuinely mixed picture. On the positive side, many reviewers praise individual technicians — particularly Edy, Jake, Matteo, Brendan, and Tung — for being knowledgeable, professional, courteous, and effective at solving complex plumbing problems. However, a significant and recurring pattern of negative reviews across multiple years consistently cites no-shows, missed appointments without notification, failure to follow up on quotes, poor responsiveness, and in several cases work that was not completed correctly on the first visit requiring costly return trips. Pricing complaints are also notable, with multiple reviewers describing charges as excessive relative to the work performed, and at least one reviewer alleging overbilling. The professionalism and project completion scores are meaningfully dragged down by these recurring service failures, which appear to be a systemic issue rather than isolated incidents. The experience score is somewhat higher because when technicians do show up and engage fully, the technical quality of work is frequently praised. Read less