Hartmann’s & Esposito Plumbing Heating & Air Conditioning

Hartmann & Esposito Plumbing and Heating demonstrates severe and consistent deficiencies across all measured dimensions. The company exhibits chronic professionalism failures including missed appointments, broken callbacks, dishonest communication, and unresponsive ownership. Pricing practices are highly problematic, with multiple customers reporting egregious overcharges (e.g., $1,100 for $60 in ... Read more

Hartmann & Esposito Plumbing and Heating demonstrates severe and consistent deficiencies across all measured dimensions. The company exhibits chronic professionalism failures including missed appointments, broken callbacks, dishonest communication, and unresponsive ownership. Pricing practices are highly problematic, with multiple customers reporting egregious overcharges (e.g., $1,100 for $60 in parts, $437 for a faucet repair, $5,600 system replacement when $350 valve was needed). Project completion is compromised by incomplete work, failure to return for callbacks, and inadequate workmanship requiring customer remediation. While some positive reviews cite good technical execution and fair pricing, these are vastly outweighed by 11 one-star reviews documenting systematic customer exploitation. The company's reputation for targeting vulnerable populations (seniors, women) and prioritizing high-margin jobs over customer service is deeply concerning. Read less