Overview of Company Customer Sentiment Analysis in May
Glashow Plumbing receives overwhelmingly negative feedback across all dimensions. Professionalism is severely compromised by late arrivals, unresponsiveness to callbacks, rudeness, and evasion of responsibility (including a hit-and-run incident). Project completion is undermined by incomplete repairs requiring callbacks, failure to obtain required documentation, and abandonment of customer issues.... Read more
Glashow Plumbing receives overwhelmingly negative feedback across all dimensions. Professionalism is severely compromised by late arrivals, unresponsiveness to callbacks, rudeness, and evasion of responsibility (including a hit-and-run incident). Project completion is undermined by incomplete repairs requiring callbacks, failure to obtain required documentation, and abandonment of customer issues. Pricing is consistently flagged as excessive and exploitative, with documented instances of $1,600 bills for routine cartridge replacements and apparent time-padding. The single 5-star review from 2016 praising technicians and owner Robert stands in stark contrast to six 1-star reviews spanning 2016–2023, suggesting either a dramatic decline in service quality or potential review manipulation. The recency and consistency of negative feedback (five of six negative reviews from 2018 onward) indicates systemic, ongoing problems. Read less