Empire Water Main & Sewer

Empire Water Main & Sewer demonstrates strong professionalism and technical expertise across most reviews, with staff consistently praised for courtesy, punctuality, and problem-solving ability. Pricing is generally fair and transparent, with customers appreciating honest quotes and even receiving discounts when work proved less extensive than estimated. However, project completion is significantl... Read more

Empire Water Main & Sewer demonstrates strong professionalism and technical expertise across most reviews, with staff consistently praised for courtesy, punctuality, and problem-solving ability. Pricing is generally fair and transparent, with customers appreciating honest quotes and even receiving discounts when work proved less extensive than estimated. However, project completion is significantly undermined by one severe 2022 case involving incomplete cleanup and foundation repair delays spanning weeks, with the customer repeatedly told work would resume 'next week' without follow-through. The stark contrast between predominantly positive older reviews (2018–2020) and the recent critical incident suggests potential operational or quality control deterioration. Read less