Citron Brothers Plumbing & Heating

Citron Brothers receives a critically low WW Score of 42.8, driven by severe and consistent failures across all dimensions. Professionalism is severely compromised by repeated no-shows without notification, poor communication from call center staff, and unprofessional conduct (entering customer homes without permission, leaving dust on personal items). Pricing is a major complaint with customers r... Read more

Citron Brothers receives a critically low WW Score of 42.8, driven by severe and consistent failures across all dimensions. Professionalism is severely compromised by repeated no-shows without notification, poor communication from call center staff, and unprofessional conduct (entering customer homes without permission, leaving dust on personal items). Pricing is a major complaint with customers reporting exorbitant charges, overbilling, and misleading quotes—multiple reviews cite being charged 4-9x the actual cost of parts. Project completion is undermined by incomplete work requiring multiple callbacks, installations that fail within months, and refusal to honor warranty obligations. While some reviews acknowledge skilled individual plumbers (Ryan, the foreman), the majority of work exhibits poor craftsmanship including improperly installed fixtures, loose pipes, and structural defects. The company's pattern of non-responsiveness to complaints and failure to follow up on damage claims further erodes trust. Read less