Babuska Plumbing Heating & Air Conditioning

The review set is deeply polarized, with four 1–2 star reviews describing serious concerns including alleged upselling of unnecessary work, overcharging, condescending attitudes, and one reviewer winning a $75,000 arbitration award against the contractor — all of which heavily drag down every dimension. The three 5-star reviews praise responsiveness, friendliness, and quality workmanship, but ... Read more

The review set is deeply polarized, with four 1–2 star reviews describing serious concerns including alleged upselling of unnecessary work, overcharging, condescending attitudes, and one reviewer winning a $75,000 arbitration award against the contractor — all of which heavily drag down every dimension. The three 5-star reviews praise responsiveness, friendliness, and quality workmanship, but two of them are from 2016–2017 and one is vague and generic. Professionalism scores particularly low due to multiple explicit complaints about bad attitudes, condescension, and a key witness (Frank) failing to appear at arbitration. Pricing is a consistent pain point across three separate negative reviews, with charges described as steep, inconsistent with bids, and potentially fraudulent. Project completion is mixed — some jobs were finished satisfactorily, but one major case involved disputed unnecessary work and a contractor who was terminated mid-project. Experience scores reflect a split between positive reviewers who found the team knowledgeable and negative reviewers who found the plumber incompetent or deliberately misleading. Read less