Ruby’s Plumbing and Heating

Kevin Ruby receives strong praise from many customers for punctuality, responsiveness, and a professional demeanor, which drives a moderate-to-good professionalism score. However, a meaningful cluster of negative reviews — including two no-shows, a documented case of hanging up on customers, and repeated complaints about a rude or defensive attitude — significantly drags that score down from w... Read more

Kevin Ruby receives strong praise from many customers for punctuality, responsiveness, and a professional demeanor, which drives a moderate-to-good professionalism score. However, a meaningful cluster of negative reviews — including two no-shows, a documented case of hanging up on customers, and repeated complaints about a rude or defensive attitude — significantly drags that score down from what a purely positive read would suggest. Pricing is the weakest dimension: multiple reviewers explicitly called out overcharging, surprise price increases after job completion, and parts marked up well above retail cost, while only a handful praised fair or reasonable pricing. Project completion is also mixed — several reviews describe work that failed shortly after completion, misdiagnosed problems that required a second contractor to fix correctly, and at least two instances of Kevin not returning to honor a callback, all of which are serious red flags for a plumber. Experience scores moderately; many customers report quick and competent fixes, but a notable number describe wrong diagnoses, inability to solve the problem, and work that did not hold, which prevents a high score. Read less