Rella Plumbing & Heating

The review set for this contractor is heavily weighted by serious negative experiences that span multiple dimensions. Professionalism is severely damaged by a documented case of a contractor retaining a $7,000 deposit without returning it, repeated unresponsiveness, and failure to honor follow-up appointments across multiple reviews. Project completion is similarly poor, with accounts of flooded b... Read more

The review set for this contractor is heavily weighted by serious negative experiences that span multiple dimensions. Professionalism is severely damaged by a documented case of a contractor retaining a $7,000 deposit without returning it, repeated unresponsiveness, and failure to honor follow-up appointments across multiple reviews. Project completion is similarly poor, with accounts of flooded basements, unresolved dripping installations left for months, excavated debris left on a customer's property, and a job that required a costly redo. Pricing concerns are acute, with one reviewer describing being manipulated into a job costing five times what was necessary through deliberate misrepresentation, and another reporting unpaid vendor bills. The only positive signals come from two brief, low-detail reviews and one older review praising a simple faucet replacement, which are insufficient to offset the volume and severity of the negative accounts. Read less