Moran Plumbing & Heating

Moran Plumbing presents a deeply divided picture across its review history. Older reviews (2011–2015) paint a consistently positive portrait: prompt arrival, professional demeanor, transparent pricing, and quality workmanship. However, more recent reviews (2017–2022) introduce serious and specific allegations including price gouging, billing for hours not worked, shoddy workmanship causing flo... Read more

Moran Plumbing presents a deeply divided picture across its review history. Older reviews (2011–2015) paint a consistently positive portrait: prompt arrival, professional demeanor, transparent pricing, and quality workmanship. However, more recent reviews (2017–2022) introduce serious and specific allegations including price gouging, billing for hours not worked, shoddy workmanship causing flooding, undisclosed service call fees, and targeting of elderly customers with inflated bills. The recency weighting required by scoring rules means these negative reviews carry disproportionate importance, dragging all four dimensions down significantly. The pricing dimension is particularly damaged, with multiple explicit complaints about hidden charges, padded hours, and bills far exceeding reasonable expectations for the work performed. Read less