Mazzacone Plumbing & Heating

Mazzacone Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven primarily by consistent professionalism and solid project completion rates. The company excels in responsiveness, punctuality, and communication—traits mentioned across 52 reviews. Technical expertise and workmanship quality are well-documented across 35 reviews, with most customers praising skill level an... Read more

Mazzacone Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven primarily by consistent professionalism and solid project completion rates. The company excels in responsiveness, punctuality, and communication—traits mentioned across 52 reviews. Technical expertise and workmanship quality are well-documented across 35 reviews, with most customers praising skill level and problem-solving ability. However, pricing emerges as a notable weakness, with 13 mentions indicating the company is perceived as expensive, though generally fair for the quality delivered. A critical concern is the presence of 4 negative reviews (1-star ratings from 2023, 2022, 2020, and 2018) describing serious issues: incomplete follow-through on callbacks, installation errors, refusal to honor warranty work, and unprofessional behavior during disputes. These negative reviews are detailed and specific, suggesting legitimate customer grievances rather than isolated incidents. Read less