Castle Plumbing & Heating

Castle Plumbing & Heating has a mixed but analyzable record across its reviews. Professionalism scores were dragged down significantly by two notable failures: a 2010 complaint about repeated missed callbacks and broken scheduling promises, and a 2019 complaint where the contractor became hostile when the customer sought a second opinion — a serious red flag. On the positive side, multiple revie... Read more

Castle Plumbing & Heating has a mixed but analyzable record across its reviews. Professionalism scores were dragged down significantly by two notable failures: a 2010 complaint about repeated missed callbacks and broken scheduling promises, and a 2019 complaint where the contractor became hostile when the customer sought a second opinion — a serious red flag. On the positive side, multiple reviews praised prompt communication, calling ahead before arrival, and courteous behavior. Project completion is similarly split: several reviews describe jobs completed fully and correctly, but the 2019 review describes six recurring failures on the same home's plumbing, which is a substantial negative data point. Experience scores are moderately positive, with reviewers noting effective diagnosis, quality workmanship, and doing the job right the first time, though the 2019 multi-failure case tempers this. Pricing received limited but positive mentions, with one reviewer explicitly praising fair and satisfying pricing relative to competitors. Read less