Baylor Plumbing and Heating

This single review paints a severely negative picture across nearly every dimension evaluated. Professionalism was critically lacking — the contractor failed to show up as promised, did not call to cancel, and ignored multiple requests for a manager callback, demonstrating a complete breakdown in communication and customer respect. Project completion scored near zero as the job was never started... Read more

This single review paints a severely negative picture across nearly every dimension evaluated. Professionalism was critically lacking — the contractor failed to show up as promised, did not call to cancel, and ignored multiple requests for a manager callback, demonstrating a complete breakdown in communication and customer respect. Project completion scored near zero as the job was never started, let alone finished, leaving the customer without a water heater and no time to find an alternative. Pricing received a low score because the customer was upsold a $150 yearly service agreement under the premise of guaranteed Sunday service, which was not honored — suggesting deceptive or misleading sales practices. Experience could not be assessed as no actual work was performed. Read less