C&L Plumbing Supply

Professionalism is the most frequently mentioned dimension across all 12 reviews and tells a deeply divided story — roughly half of reviewers describe staff as rude, dismissive, unhelpful, or outright hostile, while the other half praise specific employees (MaryAnn, Ed, Steve, Rich, James, Robby) as courteous, knowledgeable, and accommodating. This inconsistency across staff members drives the p... Read more

Professionalism is the most frequently mentioned dimension across all 12 reviews and tells a deeply divided story — roughly half of reviewers describe staff as rude, dismissive, unhelpful, or outright hostile, while the other half praise specific employees (MaryAnn, Ed, Steve, Rich, James, Robby) as courteous, knowledgeable, and accommodating. This inconsistency across staff members drives the professionalism score down significantly to 52. Pricing and project completion are mentioned positively but only in a small number of older reviews, limiting confidence in those dimensions. Experience scores moderately well, with several reviewers noting staff helped them find hard-to-find parts, solve problems, and navigate warranty claims — but this is offset by at least one reviewer being refused help and another being told photos would not be used for identification of parts. The overall WW Score of 62.1 reflects a business with genuine strengths in product selection and knowledgeable individual staff members, undermined by a persistent and well-documented pattern of poor customer-facing behavior from other staff members. Read less