Balkan Sewer & Water Main

Balkan Sewer and Water Main Service has a large and broadly positive review base, with many customers praising specific technicians — particularly George, Max, Kevin, Glen, Tyrone, and David — for their technical skill, thoroughness, and courteous demeanor. However, a meaningful and recurring pattern of serious negative reviews significantly tempers the overall score across all dimensions. Pro... Read more

Balkan Sewer and Water Main Service has a large and broadly positive review base, with many customers praising specific technicians — particularly George, Max, Kevin, Glen, Tyrone, and David — for their technical skill, thoroughness, and courteous demeanor. However, a meaningful and recurring pattern of serious negative reviews significantly tempers the overall score across all dimensions. Professionalism is the most damaged dimension, with multiple credible complaints about no-shows, appointment cancellations without notice, rude office staff (including a named employee cursing at a customer), a technician who cursed at a customer and left, and management refusing to take customer calls. Pricing received a moderate score because while several reviewers praised competitive and fair pricing, others described unexpected mid-job cost increases, contract reprinting with higher amounts, and billing disputes that escalated to lien threats. Project completion is mixed: many jobs were completed well and on time, but there are documented cases of abandoned work, unresolved leaks requiring multiple return visits over months, and work left in unsafe states. Experience scores highest, as the volume of praise for skilled diagnostics and quality workmanship is substantial, though offset by a few reviews describing incompetent technicians who could not assess basic jobs. Read less