AWS Plumbing, Heating & Cooling

AWS Plumbing and Mechanical receives a very low WW Score driven by a substantial volume of serious, detailed negative reviews across all four dimensions. Professionalism is heavily damaged by multiple accounts of rude staff, a dispatcher described as disrespectful, a technician suspected of being intoxicated on the job, failure to follow through on estimates and callbacks, and deceptive practices ... Read more

AWS Plumbing and Mechanical receives a very low WW Score driven by a substantial volume of serious, detailed negative reviews across all four dimensions. Professionalism is heavily damaged by multiple accounts of rude staff, a dispatcher described as disrespectful, a technician suspected of being intoxicated on the job, failure to follow through on estimates and callbacks, and deceptive practices including allegedly deceiving an inspector. Pricing is the weakest dimension, with numerous reviewers describing charges as grossly inflated, hidden fees on supposedly free estimates, and quotes described as three to ten times higher than competitors. Project completion is severely undermined by accounts of abandoned or incomplete work, warranty non-fulfillment, installation shortcuts causing leaks and mold, a heat pump system that never functioned correctly after a year, and a boiler replacement that took months including through winter. Experience scores marginally higher due to a handful of genuinely positive reviews praising skilled technicians, but is dragged down by multiple accounts of faulty installations, missed diagnostics, refrigerant leaks from improper flare connections, and a system failure attributed to a missed coil upgrade. The small cluster of positive reviews, while genuine in tone, is vastly outnumbered by detailed, specific, and credible negative accounts spanning over a decade. Read less