Tristate HVAC and Plumbing​

Central Plumbing and Drains demonstrates critically poor performance across all measured dimensions. The company exhibits severe professionalism failures including chronic lateness (2-4 hours), unresponsiveness to callbacks, and lack of transparency in pricing and service delivery. Pricing is the most damaging dimension, with overwhelming evidence of systematic overcharging—customers report 300-... Read more

Central Plumbing and Drains demonstrates critically poor performance across all measured dimensions. The company exhibits severe professionalism failures including chronic lateness (2-4 hours), unresponsiveness to callbacks, and lack of transparency in pricing and service delivery. Pricing is the most damaging dimension, with overwhelming evidence of systematic overcharging—customers report 300-1000% markups on simple jobs, hidden fees, and refusal to provide itemized receipts or written estimates. Project completion is severely compromised, with multiple reports of incomplete work, callbacks required to fix initial repairs, and jobs left unfinished. Technical competence is questionable, with customers reporting incorrect diagnoses, unsafe installations, and work that had to be redone by other plumbers. This company preys on vulnerable populations including elderly and disabled customers in emergency situations. Read less