Overview of Company Customer Sentiment Analysis in May
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The review set is extremely small (3 reviews) and spans a wide date range from 2014 to 2018, with all reviews now more than 5 years old, severely limiting reliability. Professionalism takes a significant hit from the 1-star review describing a same-day cancellation that caused the customer to lose a day of work, partially offset by one positive mention of a specific technician. Pricing is mixed — one reviewer noted costs were cheaper than expected, while another felt a return-visit charge was excessive. Project completion is similarly split, with one job described as going well despite requiring a callback, and one job never started due to a no-show cancellation. Read less