The Crane Company

The Crane Company demonstrates severe and consistent deficiencies across all dimensions. While a small number of reviews (2 out of 10) praise individual technicians for professionalism and efficiency, the overwhelming majority document critical failures in project completion, communication, and pricing integrity. Most damaging are repeated patterns of incomplete work, failure to return for promise... Read more

The Crane Company demonstrates severe and consistent deficiencies across all dimensions. While a small number of reviews (2 out of 10) praise individual technicians for professionalism and efficiency, the overwhelming majority document critical failures in project completion, communication, and pricing integrity. Most damaging are repeated patterns of incomplete work, failure to return for promised callbacks, undisclosed price increases (up to $8,000), and property damage left unrepaired for months. Pricing complaints are particularly severe, with customers charged for duplicate services and unexpected upcharges. The owner's documented unprofessional conduct, including alleged racial slurs, further undermines trust. Only the oldest reviews (2013, 2016) and one recent positive review (2020) provide counterbalance to six highly detailed negative reviews spanning 2018–2023. Read less