Potter Heating & Air Conditioning-Perrone Plumbing

Potter Heating & Plumbing has a deeply mixed record across all four dimensions. On the positive side, many reviewers praise fast response times, friendly and knowledgeable technicians, and reasonable pricing — with multiple long-term customers expressing strong loyalty. However, a substantial number of negative reviews describe serious failures: no-shows, ignored quotes, unresolved repairs, bill... Read more

Potter Heating & Plumbing has a deeply mixed record across all four dimensions. On the positive side, many reviewers praise fast response times, friendly and knowledgeable technicians, and reasonable pricing — with multiple long-term customers expressing strong loyalty. However, a substantial number of negative reviews describe serious failures: no-shows, ignored quotes, unresolved repairs, billing disputes sent to collections without prior contact, rude office staff, and at least one case of alleged property damage that the company refused to accept responsibility for. Professionalism is dragged down significantly by recurring complaints about office staff conduct, unanswered calls, and dismissive management responses. Project completion suffers from multiple accounts of work left unfinished, problems recurring shortly after repair, and appointments never honored. Pricing scores are mixed — while several reviewers call costs reasonable or affordable, others describe being charged for incomplete or incorrect work, unexpected fees, and a lack of itemized billing transparency. Experience scores reflect genuine technical competence from field technicians in many cases, offset by documented instances of misdiagnosis, poor workmanship, and damage caused by technician error. Read less