Mr. Rooter Plumbing of Greater Syracuse

Mr. Rooter of Syracuse receives strong praise for professionalism and responsiveness from many recent reviewers, with technicians like Tyler, Dakota, Zach, and John Wayne frequently cited for courtesy, communication, and promptness. However, pricing is a persistent and serious concern across multiple eras of reviews — customers repeatedly describe sticker shock, undisclosed fees, charges for wor... Read more

Mr. Rooter of Syracuse receives strong praise for professionalism and responsiveness from many recent reviewers, with technicians like Tyler, Dakota, Zach, and John Wayne frequently cited for courtesy, communication, and promptness. However, pricing is a persistent and serious concern across multiple eras of reviews — customers repeatedly describe sticker shock, undisclosed fees, charges for work not performed, and pricing that is significantly higher than competitors or even free municipal services. Project completion is mixed: most jobs are finished, but there are notable failures including a misdiagnosed $800+ repair, an incomplete septic job, a dishwasher installation that failed within 6 months, and a flooded basement caused by their own faulty pipe connection. Experience scores are dragged down by several credible accounts of misdiagnosis, improper tool selection, and at least one allegation that technicians lacked plumbing certification, though the majority of reviews reflect competent workmanship. Read less