Overview of Company Customer Sentiment Analysis in May
All four reviews are negative and paint a deeply concerning picture of this contractor across every dimension. Professionalism is severely damaged by reports of a technician barging into a home without permission, yelling at a customer, and the company refusing to show up for scheduled appointments without any communication. Project completion is nearly non-existent as a positive — one customer ... Read more
All four reviews are negative and paint a deeply concerning picture of this contractor across every dimension. Professionalism is severely damaged by reports of a technician barging into a home without permission, yelling at a customer, and the company refusing to show up for scheduled appointments without any communication. Project completion is nearly non-existent as a positive — one customer experienced 8 leaks across a brand-new full installation over two years, another had work fail inspection, and a third had a faucet installed that physically could not function. Workmanship quality is described as substandard, including improper use of press fittings, unsupported plumbing, and removal of solid copper in favor of inferior materials. Pricing concerns are also present, with one customer describing an inflated estimate of $1,800 for a simple job completed in under two hours with poor results, and another being charged $100 for a visit that revealed a prior technician's error. Read less