Simons Heating & Cooling

Crisafulli Bros (formerly Simons Heating & Cooling) demonstrates strong technical competence and generally professional field technicians, with particularly high marks for punctuality, friendliness, and workmanship quality. However, the company is significantly hampered by inconsistent follow-through on callbacks, unresponsive office communication, and pricing transparency issues. Multiple custome... Read more

Crisafulli Bros (formerly Simons Heating & Cooling) demonstrates strong technical competence and generally professional field technicians, with particularly high marks for punctuality, friendliness, and workmanship quality. However, the company is significantly hampered by inconsistent follow-through on callbacks, unresponsive office communication, and pricing transparency issues. Multiple customers report being ignored after initial service calls, delayed estimates, and unresolved refund requests. While recent reviews (2025) show improved performance with specific technicians like Mitch Heym and Felix De Jesus, older patterns of poor administrative follow-up persist, and several customers report being charged for unnecessary or ineffective work. Read less