Russell Heating & Cooling

This contractor exhibits severe and consistent professionalism issues across multiple reviews, with documented instances of rudeness, verbal outbursts, and disrespectful communication toward customers. Project completion is significantly compromised by no-shows, missed appointments, and failure to follow through on scheduled work despite customer preparation. While pricing appears fair when work i... Read more

This contractor exhibits severe and consistent professionalism issues across multiple reviews, with documented instances of rudeness, verbal outbursts, and disrespectful communication toward customers. Project completion is significantly compromised by no-shows, missed appointments, and failure to follow through on scheduled work despite customer preparation. While pricing appears fair when work is completed and technical skill is evident in successful jobs, these strengths are heavily overshadowed by unreliability and poor interpersonal conduct. The pattern of behavior suggests systemic issues with customer respect and business accountability. Read less