Roland J. Down Service Experts

Roland J. Down presents a deeply split profile across its review history. A large volume of positive reviews — many recent and naming specific technicians — praise courteous, knowledgeable, and professional service, driving moderate scores in professionalism and experience. However, pricing is a serious and recurring concern: multiple reviewers across different years explicitly cite charges 2x... Read more

Roland J. Down presents a deeply split profile across its review history. A large volume of positive reviews — many recent and naming specific technicians — praise courteous, knowledgeable, and professional service, driving moderate scores in professionalism and experience. However, pricing is a serious and recurring concern: multiple reviewers across different years explicitly cite charges 2x–3x competitor quotes, hidden fees, parts marked up 5x–10x retail, and deceptive billing practices tied to the Advantage/lease program, resulting in a very low pricing score. Project completion is significantly dragged down by a substantial number of reviews describing no-shows, repeated appointment cancellations, abandoned or incomplete work, unresolved billing disputes lasting months, and emergency calls going unanswered — including cases where customers were left without heat in winter. The billing and administrative dysfunction is a persistent systemic issue flagged across many years and appears to have worsened after the company was acquired by Service Experts. Read less