On-Call Plumbing Heating-Air Conditioning

On-Call Plumbing and Heating presents a deeply divided picture across its review history. Positive reviews — particularly the more recent ones from 2023 and 2024 — highlight responsive service, fair pricing, and professional technicians like Larry who are punctual and communicative. However, a significant cluster of negative reviews raises serious concerns across all dimensions: billing disput... Read more

On-Call Plumbing and Heating presents a deeply divided picture across its review history. Positive reviews — particularly the more recent ones from 2023 and 2024 — highlight responsive service, fair pricing, and professional technicians like Larry who are punctual and communicative. However, a significant cluster of negative reviews raises serious concerns across all dimensions: billing disputes with hours charged beyond what was observed, jobs left incomplete when the workday ended, multiple return visits failing to resolve the same issue, and an owner described as having a nasty attitude and refusing to engage with customer complaints. The mixed record on project completion is especially damaging, with explicit accounts of abandoned work, unresolved repairs, and a customer who had to hire a different company to finish the job. Pricing confidence is undermined by two separate billing fraud allegations — one involving a disputed invoice for time the customer proved they were not present, and another where the final bill far exceeded the quoted estimate with no explanation provided. Read less