Northway Plumbing & Heating

This single review is a detailed, highly negative account of three failed repair attempts on a hot water baseboard heating system. The contractor misdiagnosed the root cause repeatedly, charged over $500 without resolving the issue, and was ultimately shown to have missed a basic diagnostic step (monitoring the pressure gauge) that a competing technician identified and fixed immediately. The revie... Read more

This single review is a detailed, highly negative account of three failed repair attempts on a hot water baseboard heating system. The contractor misdiagnosed the root cause repeatedly, charged over $500 without resolving the issue, and was ultimately shown to have missed a basic diagnostic step (monitoring the pressure gauge) that a competing technician identified and fixed immediately. The reviewer also raises serious concerns about possible dishonesty, including a potentially unreplaced part billed as replaced and contradictory explanations about equipment settings. The contractor's response to being questioned was described as a hostile tirade, reflecting poorly on professionalism and communication. All four scored dimensions are severely impacted by the explicit negative evidence in this review. Read less