Sparks Monroe Heating & Chimney Services

Sparks Monroe Heating & Chimney exhibits catastrophically poor performance across all measured dimensions. Professionalism is severely compromised by pervasive no-shows, failure to return calls, rudeness to customers (particularly Groupon users), and hanging up on clients—documented in 31 of 33 reviews. Project completion is critically deficient with repeated missed appointments, abandoned warra... Read more

Sparks Monroe Heating & Chimney exhibits catastrophically poor performance across all measured dimensions. Professionalism is severely compromised by pervasive no-shows, failure to return calls, rudeness to customers (particularly Groupon users), and hanging up on clients—documented in 31 of 33 reviews. Project completion is critically deficient with repeated missed appointments, abandoned warranty work, and incomplete jobs mentioned in 32 reviews. Pricing concerns emerge in 8 reviews, with allegations of unnecessary upselling, hidden charges, and refusal to honor coupons. Technical experience shows mixed results in 6 reviews: while one customer praised a technician named David for professionalism and clear communication during a furnace replacement, multiple reviews allege deliberate damage to equipment, improper installations, and misdiagnosis of problems. The single 5-star review (2017) and one 4-star review (2012) are vastly outweighed by 31 one-star reviews spanning 2011–2018. Read less