Northern Comfort Heating and Cooling

Northern Comfort Heating and Cooling earns strong marks across all four dimensions, driven by a large volume of reviews praising Carl and his team's responsiveness, technical knowledge, and ability to complete jobs on time and cleanly. Professionalism scores are high but tempered by several serious negative reviews describing missed appointments, rude office staff, and unanswered calls — includi... Read more

Northern Comfort Heating and Cooling earns strong marks across all four dimensions, driven by a large volume of reviews praising Carl and his team's responsiveness, technical knowledge, and ability to complete jobs on time and cleanly. Professionalism scores are high but tempered by several serious negative reviews describing missed appointments, rude office staff, and unanswered calls — including a scheduling no-show with a price discrepancy and a case where a customer was told never to contact the company again. Project completion is similarly strong in the majority of reviews but is meaningfully dragged down by multiple credible accounts of warranty disputes, unresolved leaks after installation, and in one case alleged destruction of a pool heater that the company refused to address. Pricing is generally praised as fair and transparent, but one detailed negative review describes a bait-and-switch on diagnostic fees with no prior disclosure of additional charges. Experience scores well overall given the volume of technically specific praise, but the pool heater-related failures and one account of an AC unit never properly repaired after installation introduce legitimate doubt about consistency. Read less