Mr Rooter Plumbing of Rochester

Mr. Rooter of Rochester presents a deeply mixed profile across its review history. Professionalism scores moderately well — many reviewers praise individual technicians as polite, prompt, and communicative — but this is undercut by multiple serious complaints about technicians with questionable credentials, unprofessional behavior (one tech told a customer he was 'pissing him off' and left), a... Read more

Mr. Rooter of Rochester presents a deeply mixed profile across its review history. Professionalism scores moderately well — many reviewers praise individual technicians as polite, prompt, and communicative — but this is undercut by multiple serious complaints about technicians with questionable credentials, unprofessional behavior (one tech told a customer he was 'pissing him off' and left), and a pattern of upselling unnecessary work. Pricing is the single most damaging dimension: an overwhelming number of reviews across many years describe charges as significantly above market rate, with specific comparisons to competitors charging 50–75% less for identical work, hidden fees, and pressure tactics to lock in payments. Project completion is middling — many jobs were completed quickly and satisfactorily, but there are credible accounts of abandoned work, unresolved issues, broken parts left behind, and a no-show incident. Experience scores reflect genuine competence from some technicians but is dragged down by multiple accounts of misdiagnosis, incorrect tool selection, and at least one technician who appeared to have no plumbing background at all. Read less