McKenna’s Rochester Kitchen & Bath Centers

McKenna's Kitchen & Bath demonstrates strong technical expertise and product knowledge, with consistently praised staff skill and workmanship quality. However, professionalism is significantly undermined by recurring communication failures, inconsistent customer service attitudes, and multiple documented instances of poor follow-through. Project completion suffers from ordering errors, extended ti... Read more

McKenna's Kitchen & Bath demonstrates strong technical expertise and product knowledge, with consistently praised staff skill and workmanship quality. However, professionalism is significantly undermined by recurring communication failures, inconsistent customer service attitudes, and multiple documented instances of poor follow-through. Project completion suffers from ordering errors, extended timelines, and inadequate quality control before installation begins. Pricing appears fair for product quality but lacks transparency in service fees. The company shows excellence in showroom interactions and design consultation but struggles with execution accountability and post-sale responsiveness. Read less