Jack and Jill Plumbing

Jack & Jill Plumbing receives a critically low WW Score of 42.3, driven by severe deficiencies in professionalism, pricing, and project completion. While individual technicians (Matthew, Mark) demonstrated strong technical skill and courtesy, systemic failures dominate: repeated missed appointments with rude staff, price gouging (quotes of $3,000–$2,400 for routine work, $500 for a valve replace... Read more

Jack & Jill Plumbing receives a critically low WW Score of 42.3, driven by severe deficiencies in professionalism, pricing, and project completion. While individual technicians (Matthew, Mark) demonstrated strong technical skill and courtesy, systemic failures dominate: repeated missed appointments with rude staff, price gouging (quotes of $3,000–$2,400 for routine work, $500 for a valve replacement), refusal to provide itemized bills, and abandonment of scheduled service. The company's pattern of broken commitments and poor communication is particularly damaging, with one customer reporting identical excuses used on a friend a year prior. Only two recent positive reviews (April–November 2023) acknowledge quality workmanship, but these are overwhelmed by nine reviews citing unacceptable business practices. Read less