Empire Heating & Air Conditioning

Empire Heating shows strong professionalism with consistent praise for courteous, knowledgeable technicians and timely responses across 19 reviews. However, significant concerns emerge in project completion (8 mentions) with multiple reports of unfinished work, missed callbacks, and follow-up failures. Pricing receives mixed feedback (11 mentions)—while some customers report fair value and compe... Read more

Empire Heating shows strong professionalism with consistent praise for courteous, knowledgeable technicians and timely responses across 19 reviews. However, significant concerns emerge in project completion (8 mentions) with multiple reports of unfinished work, missed callbacks, and follow-up failures. Pricing receives mixed feedback (11 mentions)—while some customers report fair value and competitive rates, others cite high costs and questionable billing practices. Experience is solid (12 mentions) with generally positive assessments of technical skill, though one review questioned diagnostic integrity. The company's performance has declined noticeably in recent years, with the most recent 2024 review highlighting severe communication and follow-through failures. Read less