Robert’s Plumbing & Heating

Robert's Plumbing earns strong marks across all four dimensions, with professionalism being the most frequently cited positive trait — punctuality, responsiveness, and courteous communication appear in the large majority of reviews. Pricing is generally regarded as fair and transparent, with multiple reviewers explicitly noting competitive flat-rate quotes and no surprise charges, though one det... Read more

Robert's Plumbing earns strong marks across all four dimensions, with professionalism being the most frequently cited positive trait — punctuality, responsiveness, and courteous communication appear in the large majority of reviews. Pricing is generally regarded as fair and transparent, with multiple reviewers explicitly noting competitive flat-rate quotes and no surprise charges, though one detailed negative review raises concerns about billing for travel time and disputed charges. Project completion is the most nuanced dimension: the overwhelming majority of jobs were finished satisfactorily, but a handful of reviews describe incomplete work, misleading scope estimates (notably the sump pump incident), and one account of a technician leaving without performing a required safety test on gas lines. Experience scores well overall, with reviewers frequently praising technical knowledge, problem-solving ability, and willingness to educate customers, though the serious safety-related complaint from 2018 and the theft/damage allegation from 2023 temper confidence in this area. The score reflects a contractor with a genuinely strong track record over many years, modestly penalized for a consistent minority of negative experiences that are too specific and detailed to dismiss. Read less